Privacy Policy

1. Who we are

SimplisticNode is a trading name of Lonex Group Ltd, registered in England & Wales (Company No. 17149187), with its registered office at Portland House, Belmont Business Park, Belmont, Durham, DH1 1TW, United Kingdom. We are the data controller for the personal data described in this policy.

We are registered with the Information Commissioner's Office (ICO) under registration number ZC120576. You can reach our Data Protection Officer at dpo@simplisticnode.com.

2. Data we collect

We collect information you provide and information generated as you use our Services:

• Account details: name, email address, and contact information
• Billing details: billing address and payment information (processed by our payment providers, we do not store full card numbers)
• Service data: the domains, servers and configurations on your account
• Support data: the messages and information you send us
• Technical data: IP address, log data, and cookies (see below)

3. How we use your data

We use your data to provide and maintain the Services, process payments and renewals, provide support, keep our network secure, comply with legal obligations, and, where you have not opted out, send you relevant service and product updates.

4. Legal bases

We rely on the following legal bases under UK GDPR: performance of our contract with you (to deliver the Services), our legitimate interests (to run and secure our business), your consent (for optional marketing), and compliance with legal obligations.

5. Sharing your data

We do not sell your personal data. We share it only with trusted processors who help us run the Services, for example payment processors, domain registrars, email and infrastructure providers, under contracts that require them to protect it, and with authorities where we are legally required to.

6. Data retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, accounting and fraud-prevention requirements. When it is no longer needed, we delete or anonymise it.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us using the details below.

You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use essential cookies to run the site and client area, and, with your consent, analytics cookies to understand how the site is used so we can improve it. You can control non-essential cookies through your browser settings or our cookie controls.

9. International transfers

We operate infrastructure in the UK and US. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

10. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls and monitoring. No system is perfectly secure, but we work hard to keep your data safe and will notify you and the relevant authority of any breach as required by law.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new “last updated” date and, where changes are material, notify you directly.